SBPK

Complaints Procedure

At Somers Baker Prince Kurz we place customer service at the core of everything we do. We appreciate that we are trusted with your financial matters and we aim to be honest, trustworthy and work to the correct time frames required. We know however that on occasion things don’t go as planned and we welcome complaints so that we can improve our service. We will investigate any complaint thoroughly and transparently. We endeavour to resolve matters to your satisfaction and in a timely manner.

First Steps

In many cases a conversation with our Office Manager, Agnes Kiss, will resolve any issues or concerns.

Agnes Kiss: agnes@sbpk.co.uk

If they are unable to resolve the complaint to your satisfaction, then you can formalise your complaint and send it via email or post to –

Email: hello@sbpk.co.uk

Post:

Client Services
Somers Baker Prince Kurz
Chancellors House
3 Brampton Lane
Hendon
London
NW4 4AB

Our Resolution

  1. Initially if you call us, we will make every effort to resolve the matter on that call.
  2. If your complaint is made in writing, we will acknowledge receipt within 3 working days of receiving the complaint. We will also inform you who will investigate the complaint and when you will have their reply.
  3. Your complaint will be investigated, and we will provide a formal written response addressing your specific complaints and proposing resolutions where appropriate.

Institute of Chartered Accountants in England and Wales

If you are still not satisfied after the last stage of the in-house complaint procedure you can submit a complaint to the Institute of Chartered Accountants in England and Wales. A copy of their complaints form can be found here.